As a company with a strong sense of social responsibility, Higon solar has been committed to providing every customer with the best quality products, but it cannot ensure that every product sold is 100% no problem. We have always been very serious about the after-sales of every customer, ensuring that customers can use and do businees without any worries when cooperating with us.

When you have a product quality problem when using our products during warranty period, first please fill in the form below, register the relevant product and purchase information, and then send the form to us by email to our service team, support@higonsolar.com. We usually respond within 24 hours.

For any product that is identified as a product quality problem, we will provide customers with two solutions.

• Full fund compensation for goods with quality problems
• We will resend the same product to customers free of charge by express or sea shipping, and give customers order coupons of variable amount.

Warranty period:

Solar Panel: 15 Years for product, 30 Years for power output

Inverter: 5 Years(Optional 10 Years)

Lithium Battery: 10 Years

GEL Battery: 3 Years

Accessories(Mounting System, Cable, PV Connectors): 25 Years

For detailed warranty terms, please kindly check our warranty document.